Shipping Rates

We can currently only ship orders to the UK, where we offer a flat rate of £6.99 on all orders up to £199.

Orders over £199 qualify for free delivery.

Returns

We are sure you will be pleased with the items you order from North East Traders, However there may be occasions where you need to return items to us.

You have a right to cancel an order by informing us within 14 days of receipt of the goods. Items must be returned to us within 14 days of informing us of the cancellation, items must be returned unused and "as new". We are unable to refund the postage of returned items and arrangements for return postage will be at your cost.

If an item you receive is faulty please contact us to arrange to return the item. If an items arrives damaged we recommend that you record this on the delivery slip with the courier upon receipt. returned items will be inspected upon receipt before a refund will be processed or a replacement sent out.